A PREMIUM GUEST EXPERIENCE FOR ALL
From accessible pathways to visual and auditory aids, we’re committed to making the Museum welcoming, enjoyable, and meaningful for guests of all abilities. Explore below to learn more.
Wheelchair AccessThe entire Museum is outfitted with accessible entrances, ramps, elevators, and restrooms.
Visual and Audio AccessibilityExhibits feature transcriptions, available on guests' mobile devices or at front desk upon request. Large format and Spanish translation also provided.
Guest Support and Trained StaffCall us at 817-274-1861 or fill out our Contact Us form for more information or to request accommodations in advance.
PHYSICAL ACCESSIBILITY
The Museum offers wheelchair-accessible entrances, ramps, elevators, restrooms, and seating areas to ensure you can enjoy the exhibits at your own pace.
FAMILY & SENSORY ACCESSIBILITY
The Museum offers quiet areas, changing tables in restrooms, and support for guests with sensitivities.
SERVICE ASSISTANCE AND GUIDE DOGS
Service animals are welcome throughout the Museum and grounds, with ample relief areas available. All must be registered, identifiable, and accompanied at all times.
FREQUENTLY ASKED QUESTIONS
We offer visual guides and simplified exhibit descriptions that can aid comprehension for those with limited English proficiency or learning disabilities. Additionally, some materials are available in multiple languages. Please inquire at the visitor desk for more information.
Our team is here to help make arrangements that meet your needs. To ensure a smooth and enjoyable visit, please fill out our Contact Us form or call 817-274-1861 for immediate support. We require at least 72 hours in advance to request specific services, such as ASL interpreters, guided support, or special accommodations for group visits.
Service animals, including guide dogs, are welcome throughout the Museum to assist their Guests. To ensure a safe and enjoyable experience for all visitors, we require that service animal handlers register their animals at Guest Services, located to the left of the main entrance, on the day of their visit.
Service animals should wear an identifiable service vest and remain under the handler’s control and accompaniment at all times. Our team is here to assist with any additional needs, and nearby relief areas are available for your convenience.
Yes, some exhibits include sounds, lighting effects, or interactive displays that may be overstimulating for those with sensory sensitivities. Our team can provide a sensory-friendly guide upon request, which highlights quieter exhibits, lower-light spaces, and hands-on, tactile displays ideal for a gentler experience.
If you’d like to plan ahead, please contact Guest Services for a list of exhibits that may be better suited for a sensory-friendly visit.
If you still can’t find what you are looking for, we invite you to call Guest Services directly at 817-274-1861. You are also welcome to fill out our Contact Us form, provided you can give us 24 hours to reply. We’ll be happy to help you!