We have a limited number of standard push wheelchairs available for guests who need mobility assistance. These can be borrowed free of charge at our main entrance Guest Services desk on a first-come, first-served basis.

The entire museum is fully accessible, with designated entrances, ramps, elevators, and restrooms to ensure all guests can enjoy their visit comfortably.

Parking is complimentary for all museum guests. Our address is 1861 AT&T Way, Arlington, TX 76011. After passing the museum, the parking lot will be on your right, on the same side as the building

Accessible parking spaces are located in the museum’s lot, adjacent to the entrance.

On game days, please let the parking attendants know you’re visiting the Medal of Honor Museum for smooth access.

We offer visual guides and simplified exhibit descriptions that can aid comprehension for those with limited English proficiency or learning disabilities. Additionally, some materials are available in multiple languages. Please inquire at the visitor desk for more information.

Our team is here to help make arrangements that meet your needs. To ensure a smooth and enjoyable visit, please fill out our Contact Us form or call 817-274-1861 for immediate support. We require at least 72 hours in advance to request specific services, such as ASL interpreters, guided support, or special accommodations for group visits.

Service animals, including guide dogs, are welcome throughout the Museum to assist their Guests. To ensure a safe and enjoyable experience for all visitors, we require that service animal handlers register their animals at Guest Services, located to the left of the main entrance, on the day of their visit.
Service animals should wear an identifiable service vest and remain under the handler’s control and accompaniment at all times. Our team is here to assist with any additional needs, and nearby relief areas are available for your convenience.

Yes, some exhibits include sounds, lighting effects, or interactive displays that may be overstimulating for those with sensory sensitivities. Our team can provide a sensory-friendly guide upon request, which highlights quieter exhibits, lower-light spaces, and hands-on, tactile displays ideal for a gentler experience.
If you’d like to plan ahead, please contact Guest Services for a list of exhibits that may be better suited for a sensory-friendly visit.

If you still can’t find what you are looking for, we invite you to call Guest Services directly at 817-274-1861. You are also welcome to fill out our Contact Us form, provided you can give us 24 hours to reply. We’ll be happy to help you!